Terms and Conditions
Terms and Conditions
Please read these Terms and Conditions carefully before using this website. By accessing or using this website as a Buyer you agree to be legally bound by these Terms and Conditions.
This website is the property of furnwarehouse.co.uk. Any questions or queries about any of the policies should be made in writing. The registered address for the company is:-
12a Scar Lane
1.1 "Buyer" means the person and/or firm and/or company who buys or agrees to buy Good(s) from the Seller.
1.2 "Seller" means furnwarehouse.co.uk
1.3 “Good(s)” are the items purchased by the Buyer via the Website.
1.4 “Supplier” refers to the manufacturer of the Good(s).
1.5 “Product” refers to any purchasable item on the Website.
1.6 "Delivery Date" is the estimated date that the Good(s) will be delivered to the Buyer.
1.7 "Contract" refers to the legally binding agreement between the Buyer and the Seller for the sale and purchase of Good(s) on the Website.
1.8 “Party” or “Parties” refers to the parties in the contract. The parties for the contract are the Buyer and the Seller.
2.1 Prices listed are in £GBP and are inclusive of delivery costs and VAT. Remote areas of the UK and addresses off the mainland of the UK, will incur additional delivery charges.
2.2 The Seller may change the advertised price of a product at any time. The price paid by the Buyer will be the price in force at the time of the placement of the Order.
2.3 The price on the Buyer's Order will be validated by the Seller as part of the acceptance procedure. The Buyer will endeavour to ensure that prices displayed on the Website are correct at all times based on information provided by the Buyer's Suppliers.
2.4 The Seller, at its discretion, may change any Product price to take account of any increase in Supplier prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the Good(s) is wrong whether or not the order has been confirmed. The Seller will inform the Buyer of the correct price and give the Buyer the opportunity to cancel the contract.
2.5 The Seller, at its discretion, may change the sale price of any listed special offer Product at any given time without notice. If the Buyer has placed an order for a special offer Product, then the Buyer will pay the price that is currently listed on the day that the order is processed by the Seller.
3.0 Accuracy of Content
3.1 Each Product purchased is sold subject to it's Product Description which sets out additional Specific Conditions related to that Product including, without limitation, Terms and Conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees. The Seller will take all reasonable care to ensure that all details, descriptions, measurements and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the Website. Although the Seller aims to keep the Website as up to date as possible, the information including Product descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment the Buyer places an order. The Seller cannot guarantee the reliability or accuracy of the information contained within the Website pages.
3.2 Photographs of products should be considered as illustrations. Suppliers reserve the right to make amendments to their product specifications and in some instances photographs may be slightly different to the delivered product.
3.3 The Seller endeavours to display as accurately as possible the colours of products on the Website, however, as different computers display colour tones differently the Seller cannot guarantee the complete accuracy of the pictures or photographs that are shown.
3.4 Any additional items or illustrations in a product image, such as lighting, curtains, wallpaper and anything else, are used for visual purposes only. None of these items will be included with any order unless otherwise stated.
3.5 Any weights, dimensions and capacities given about the Product(s) are approximate only.
4.1 Payment is usually by credit or debit card and is taken when the Order is placed. This is to protect the Seller from card fraud, and allocates stock to the Buyer's order at the time of order placement. Payment is also accepted by Paypal, Google Checkout, Bank Transfer and Cleared Cheque. Cash payments will not be accepted.
4.2 When the Buyer places an order, the Buyer must provide their exact billing address and telephone number. Incorrect information will cause a delay in processing the order. An order will only be processed once the Seller receives full payment from the Buyer. Payment must be made on the date of purchase. Products will not be despatched for delivery until full payment has been made and the order has been fully processed. The Seller reserves the right to obtain validation of the Buyer's credit card or debit card details before accepting the order. The contract is not concluded until full payment is received and the Buyer has received the products.
4.3 is entitled to refuse any Order placed by a Buyer. If the Buyer's Order is accepted, the Seller will confirm acceptance to the Buyer by online electronic means ("Confirmation") to the email address provided by the Buyer at the time of order placement. The Order will then be fulfilled around the estimated date set out in the Confirmation or, if the Confirmation does not contain such a date, within 30 days of acceptance. If the Buyer does not receive a Confirmation email, they should contact the Seller to ensure the Order has been accepted. Delivery lead times specified on the Website product pages are not guaranteed delivery time frames, but are purely delivery average estimates of that particular product. If a Buyer has specific delivery requirements, the Buyer should contact the Seller who will endeavour to adhere to them.
5.1 All Products are subject to availability.
5.2 If the Good(s) the Buyer has ordered are not available, the Seller will contact the Buyer by email or telephone. The Buyer will have the option either to wait until the Good(s) are available or cancel the order. The Seller will aim to provide the Buyer with a valid estimation as to when the good(s) will be available. If the Buyer wishes to cancel, the Seller will reimburse the payment in full. The Seller will not be obliged to offer any compensation for disappointment suffered.
6. Delivery Charges
6.1 Delivery is usually included in the advertised product price and applicable within mainland England, Wales and certain parts of Scotland.
6.1 Deliveries to some AB, PA, IV, PH, DD and KW and other remote postcodes will incur an additional delivery charge - please contact us for details.
6.2 Deliveries to the Republic of Ireland, Isle of Man, Isle of Wight, Channel Islands, the Scottish Isles and certain remote locations, will be delivered to a UK mainland delivery point nominated by the Buyer. The Seller will accept no responsibility for the goods after delivery to the nominated address. The Seller will accept the signature gained upon delivery at the nominated address as receipt of goods on behalf of the Buyer.
6.3 Delivery to non mainland UK addresses may be arranged through a third party carrier by the Seller on behalf of the Buyer but would be subject to additional delivery charges which are priced on application - please contact Furniture Warehouse prior to placing an order for a competitive quotaton. By accepting a non-UK mainland or remote location delivery arranged through Furniture it should be understood that the Seller's obligation in terms of any subsequent exchanges, replacement of inferior parts, returns or such like will be arranged to and from the UK based carrier only, and any delivery charges to and from this point will be payable by the Buyer. Alternatively, the Buyer can arrange their own logistical solution. Deliveries to certain AB, PA, IV, KW, DD and PH postcodes may incur additional charges - please check for details.
6.4 All Good(s) ordered will be delivered to the registered cardholders address notified by the Buyer at the time of order placement.
6.5 Good(s) shall be deemed delivered once they are received at the Buyer's address.
6.6 All deliveries must be signed for by the Buyer or by the person authorised to take delivery of the Good(s). The Seller will accept no responsibility where a legible signature is not gained.
6.7 Delivery dates are approximate and may be subject to change. The delivery lead time is displayed on each product individuallty and based on a working day timescale. On the rare occasion when the standard lead time is likely to be exceeded, this will be notified by the Seller to the Buyer as soon as it is known. All lead times on the Website are classed as working days only i.e. excluding weekends and Bank Holidays. Once the delivery process has be initiated with the carrier and/or a delivery date offered, confirmed or agreed, a cancellation fee will be applicable should an order or delivery be cancelled in advance of the delivery being executed.
6.8 The Seller shall not be liable for any direct, indirect or consequential loss, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Good(s).
6.9 Products will be deemed the responsibility of the Buyer once they have been received by the Buyer, their agent or a Buyers nominated representative.
6.10 It is the Buyer's responsibility to sign for the correct number of packages as specified on the carriers documentation. Any shortages must be noted on the carriers Consignment Note and notified to the Seller within 24 hours.
6.11 The Buyer should check that all packaging is intact and satisfactory at the time of delivery. Any damage to the packaging should be noted on the carriers paperwork as 'packaging damaged' and notes being as specific as space will allow. Damages should be reported to the Seller within 30 days by email to josh@furnwarehouse. Items received with damaged/inferior packaging which was not noted on the carriers paperwork may void any claim should internal damage be notified later. The Buyer should check that the goods are the correct product before proceeding with opening. Any incorrect item that cannot be returned in it's original condition or which has been attempted to be constructed is void of return.
6.12 In the case of delivery to business premises, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery. Should delivery be refused at the delivery address and another delivery date be requested, the Buyer will be charged for the second delivery, since the Seller's delivery obligation was met with the initial delivery attempt.
6.13 Whilst the Seller agrees to use all reasonable endeavours to ensure that the delivery is made around the delivery time advertised, the Buyer should acknowledge that actual deliveries are often via third party suppliers and carriers and therefore situations may arise which are beyond the Seller’s control. The Buyer should not dispose of any existing items until the order has been received and accepted. The Seller will not offer compensation for situations beyond their control and which were notified to the Buyer. All delivery time frames should be accepted as estimates only due to unforeseen circumstances which may arise after the delivery time was quoted. The Buyer or a nominated person should be prepared to be available for the entire delivery day in case delays or changes to routes alter the estimated delivery time slot (where applicable)
6.14 Should there be a delay with delivery the Seller will endeavour to notify the Buyer as soon as possible.
6.15 When more than one item is ordered all items will be delivered at the same time unless otherwise requested by the Buyer, which may incur an additional delivery charge.
6.16 Deliveries which are not despatched directly by suppliers will be delivered via couriers, independent carriers and pallet services, which will be determined by the delivery address and nature of the product(s) purchased.
7. Failed Deliveries
7.1 Delivery times are usually Monday - Friday between 8am and 6pm and the Buyer should make themselves or a suitable representative available in order to accept delivery.
7.2 Where a delivery is refused or where no-one is present at the address provided by the Buyer on the day of an arranged delivery a re-delivery charge in line with the carrier's costs will be payable by the Buyer.
8. Self Assembly Products
8.1 Furniture and products for self assembly are to be assembled by the Buyer unless prior arrangement is made with the Seller. These items are clearly marked on the website.
8.2 If self assembly products are to be returned they must be unused and in their original packaging. Items cannot be returned once assembled or part assembly has taken place or where the original packaging has been disposed of.
8.3 Any damage to self assembly products should be reported to the Seller as soon as possible after delivery but at the most within 30 days. The replacement component(s) will then be supplied, not the entire product.
8.4 Components of self assembly products should be inspected before assembly is attempted since damage or defects reported after the item(s) has/have been assembled or attempted to be assembled may be void of replacement or refund. The original packaging must be retained.
9. Damaged/Defective Goods
9.1 If damage or defects to the product or components thereof are discovered then the Buyer is required to notify the Seller of the damage and/or defect(s) as soon as possible after delivery and at most within 30 days, via email to josh@furnwarehouse attaching a photograph(s) of the damage/defect(s). It is an express condition that no attempt to erect the product should be made as this may affect any replacement being issued. The original packaging must be retained.
9.2 Provided the Buyer has supplied the necessary evidence the Seller will replace/repair/make good the damaged and/or defected Good(s) within a reasonable time scale, unless any reasons beyond the control of the Buyer prevent this. Where appropriate, replacement component(s) only may be supplied, where it is deemed unnecessary to replace the entire product(s).
10.1 The Contract cannot be cancelled if any of the good(s) ordered are bespoke, made to order or customised.
10.2 If the Buyer wishes to cancel their order, they should email the Seller as soon as possible to firstname.lastname@example.org
11.6 The Seller reserves the right to cancel the contract if one or more of the Good(s) ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by the Seller from the Supplier(s).
11.1 The Buyer must inform the Seller of their wish to return good(s) in writing either by letter or email to email@example.com within a period of 14 working days. The period of 14 working days begins on the day after the day the Buyer receives the goods. The Buyer must take reasonable care of the goods and not use them. The Buyer should return goods to the Seller in their original packaging, as soon as possible after informing the Seller of their wish to cancel. If the Buyer returns goods, the Seller will not be responsible for any loss or damage to them during transit and recommend that the Buyer uses a recorded or secure delivery method. If goods are lost or damaged in transit, the Seller may charge the Buyer, or not refund them, amounts that are attributable to the loss or damage. Items not in their original packaging will not be accepted for return.
11.2 Once the Buyer has notified the Seller that they wish to cancel the contract, any sum debited to the Seller from the Buyers credit and/or debit card will be re-credited to their account as soon as possible and in any event within 30 days of the order provided that the Good(s) in question are returned to the address provided by the Seller and in the same condition they were in when delivered. If the Buyer does not return the Good(s) delivered to them or if the Buyer does not pay the costs of delivery to return the Good(s), the Seller will be entitled to deduct the direct costs of recovering the Good(s) from the amount to be re-credited to the Buyer.
11.3 In the interests of hygiene, mattresses that have been opened or used cannot be returned.
11.4 If the Buyer is unable to arrange their own return the Seller can arrange a collection on their behalf using their own carriers. Once the collection process has be initiated with the carrier and/or a collection date offered, confirmed or agreed, a cancellation fee will be applicable should the collection be cancelled.
Approximate collection charges are as follows (prices will fluctuate depending on size, weight, location):-
- Large Furniture (Excluding Beds) - £80 - £150
- Small Furniture (Excluding Beds) - £45
- Wardrobes - £95
- Divan/Bedstead With Mattress - £90
- Flat Packed Bed - £40
- Mattresses - £50 - £85
- Headboards - £25
- Dining Table and Chair Sets - £85 - £150
- Marble Tables and Dining Sets - £120 - £150
11.5 It is the Buyer’s responsibility to ensure goods are returned in re-saleable condition. Goods should be well wrapped and protected as much as possible from transport damage. Deductions will be made for damaged returns up to the cost of the goods.
12. Warranties & Liability
12.1 All Good(s) supplied by the Seller are supplied with the standard warranty as provided by the Supplier unless otherwise specified. The Seller shall provide the Buyer with such information as is required to claim under the Supplier’s warranty. The Seller offers no additional warranty options at this time.
12.2 The Buyer should provide written notice of any defect within 30 days of locating the defect. The Seller is given reasonable opportunity to examine the Good(s) and the Buyer should also provide photographic evidence of the defect.
12.3 The Seller shall not be liable for a breach of the warranty if the Buyer makes further use of such Good(s) after giving notice of the defect to the Seller.
12.4 The Seller shall not be liable for breach of warranty if the defect arises as a result of wear and tear, willful damage, negligence, misuse, abnormal working conditions or failure to follow oral or written instructions as to the storage or use of the Good(s).
12.5 The Seller shall not be liable for breach of warranty if the defect arises from the Buyer altering or repairing the Good(s) without obtaining permission from the Seller.
12.6 If any Good(s) are found to be defected the Seller will repair or replace such Good(s) (or the defective part) free of charge, within 30 days of the Seller examining the defective Good(s), and in accordance with Supplier's policies.
12.7 If goods are ordered specially for a customer and not a stock item i.e colour drawer configuration etc, there would be a 20% restocking fee if order was cancelled.
12.8 Custom Made Products cannot be cancelled or returned.